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Kelmac Group Limited
Raheen Conference & Business Centre Pearse House
Raheen Business Park
Limerick
Ireland
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ISO/IEC 20000
Auditor and Implementation Training
I.T Service Management Systems (ITSMS)
At the core of ISO 20000 Service Management is an integrated framework for delivering and managing IT services to the customer. The standard is based on the best practice foundation of the IT Infrastructure Library (ITIL).
ISO 20000-1 introduces a service culture, providing ways of working that deliver a service that meet defined business requirements and priorities in a manageable way.
Understanding ISO/IEC 20000
This intensive one day course provides students with the necessary understanding of the ISO/IEC 20000-1:2005 requirements. The course also discusses the benefits of implementing an IT Service Management system and how conformity to ISO/IEC 20000-1:2005 will impact the day-to-day operations of IT personnel and the organization as a whole.
Duration: 1 day
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