Client feedback

Kelmac Group welcomes feedback (complementary and complaints) from clients.  It is Kelmac Group policy to investigate all complaints thoroughly and in a timely manner.   

Where appropriate, Kelmac Group reserves the right and in some cases we are obliged to notify the Accreditation Body based on the seriousness of the client feedback.   At all times client confidentiality shall be observed, unless we are served by a legal notice from an authorized court of a country.  All complaints will be first addressed by the Chief Executive Officer who shall then assign the complaint to the appropriate person to investigate and report on their findings.  Corrective and preventative action shall always be initiated where Kelmac Group and/or a Network Partner could and should have taken pre emptive action to eliminate or reduce its affect.   Such action does not necessarily constitute an admission of liability by Kelmac Group.  Our aim is to simply to provide a client with the assurance we will openly address all activities of our business to improve our products, services, activities and our business management system. 

We encourage clients to address any complaints first with their Network Partner.  We kindly request all clients to record their complaints via the Kelmac Group website and to complete and submit the form below.